Terms of Service

1. Introduction
Welcome to Arcanix VS Ltd. By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our website.

2. Definitions

  • "Company," "we," "us," or "our" refers to Arcanix VS Ltd.

  • "User," "you," or "your" refers to any individual accessing our website or purchasing from us.

3. Orders & Payments

  • All orders are subject to availability and our acceptance.

  • Prices are listed in GBP (£) and include VAT where applicable.

  • Payment must be made using the payment methods provided at checkout.

  • We reserve the right to cancel or refuse any order at our discretion.

4. Shipping & Delivery

  • We aim to dispatch orders within 7 working days. Delivery times may vary depending on location and courier services.

  • Any delivery dates provided are estimates only and not guarantees.

  • You are responsible for providing accurate and complete shipping information.

  • Shipping prices do not include taxes, customs duties, or import charges. These fees are the responsibility of the recipient and are not included in the checkout total. Customs policies vary by country.

  • Proof of Delivery: All orders are shipped with tracking. Once the courier confirms delivery to the shipping address provided, the order is considered fulfilled. Arcanix VS Ltd is not responsible for lost or stolen packages after delivery has been confirmed by the courier. If you believe your parcel has been stolen or misdelivered, you must raise the issue directly with the courier service.

5. Returns & Refunds

  • You have 14 days from the date of delivery to return an item in its original condition.

  • Refunds will be processed within 10 working days of receiving the returned item.

  • Items must be unused, with tags attached and in their original packaging.

  • Custom or personalised items are non-refundable unless faulty.

6. Intellectual Property

  • All content on our website, including but not limited to images, logos, and text, is owned by or licensed to Arcanix VS Ltd.

  • You may not copy, distribute, modify, or reproduce any part of our website without our prior written consent.

7. Limitation of Liability

  • Arcanix VS Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • We do not guarantee that our website will be uninterrupted, secure, or error-free.

8. Governing Law

  • These Terms of Service are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to These Terms

  • We reserve the right to update or modify these Terms of Service at any time.

  • Significant changes will be communicated via email or a notice on our website. Continued use of our services constitutes acceptance of the updated terms.

10. Contact Us
If you have any questions regarding these Terms of Service, please contact us at: support@arca-nix.com