Privacy Policy

1. Introduction
Arcanix VS Ltd (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
We act as the Data Controller for the personal data you provide and process it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect
We may collect personal data directly from you when you place an order, contact us, or sign up for our newsletter. We may also collect information automatically through cookies and similar technologies. This includes:

  • Name, email address, phone number, and billing/shipping addresses

  • Payment details (processed securely via third-party providers—we do not store card details)

  • Account login credentials (if applicable)

  • Browsing behaviour, IP address, and preferences via cookies and analytics tools

3. How We Use Your Data
We use your personal data for the following purposes and legal bases:

  • To fulfill orders and deliver products (legal basis: contract)

  • To communicate with you about purchases, support, or updates (legal basis: contract or legitimate interest)

  • To send marketing emails if you’ve opted in (legal basis: consent)

  • To improve our website and customer experience (legal basis: legitimate interest)

  • To comply with legal and regulatory obligations (legal basis: legal obligation)

4. Data Sharing & Third Parties
We do not sell or rent your personal data. However, we may share it with trusted third parties:

  • Payment processors (e.g., Stripe, PayPal) to process transactions securely

  • Shipping partners to fulfill your order

  • Analytics and advertising services (e.g., Google Analytics) to help us improve

  • Legal authorities if required by law

If any personal data is transferred outside the UK/EEA (e.g., via third-party services), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or compliance with an adequacy decision.

5. Cookies & Tracking Technologies
We use cookies to enhance user experience and track website usage. Essential cookies are required for the website to function properly. Other cookies are used for analytics and marketing.
You can manage your cookie preferences in your browser settings. For more information, please refer to our [Cookie Policy] (if applicable).

6. Data Security
We implement appropriate technical and organizational security measures to protect your personal data. This includes using HTTPS encryption and restricting data access to authorised personnel only.
Despite our efforts, no online service is 100% secure. Please take care when sharing your personal information.

7. Your Rights (UK GDPR)
Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing communications at any time

  • Request data portability where applicable

  • Object to or restrict certain types of data processing

To exercise your rights, please contact us at support@arca-nix.com.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk

8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy:

  • Order records: up to 6 years (for tax and audit purposes)

  • Marketing data: until you unsubscribe or withdraw consent

  • Inactive accounts: deleted after 24 months of inactivity

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services indicates your acceptance of any updates.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at: support@arca-nix.com